Terms of Use

Last updated: 24 September 2026

These Terms of Use explain the rules for using Home Cleaning Services at https://1236.neurogena.net. This website publishes general information, articles and guides about household cleaning for adult readers in the United Kingdom. It also provides a telephone contact route and a message form. Please read these terms before using the website. By accessing, browsing or using it, you agree to be bound by these Terms of Use. If you do not agree, please do not use the website.

1. Who operates this website and acceptance of these terms

Home Cleaning Services is operated by the operator responsible for this website. The website is intended as an informational resource and is not a substitute for professional, legal, medical, financial or other specialist advice.

These terms apply to all visitors and users of the website, including people who read pages, use the telephone contact route or send a message through the form. Your use of the website confirms that you accept these terms as they apply on the date of your use. If you use the website for or on behalf of an organisation, you confirm that you have authority to accept these terms for that organisation.

2. Eligibility and permitted use

The website is designed for general adult audiences. If you are under 18, you should use the website only with the involvement of a parent or guardian. You must be able to enter into a legally binding agreement under the law that applies to you in order to accept these terms on your own behalf.

You may access the website for lawful, personal and non-commercial informational use. You may read, download to your device cache, or print a reasonable copy of pages for your own reference, provided that you keep any copyright and other proprietary notices intact. This permission is limited, revocable and does not transfer ownership of any content to you.

You are responsible for ensuring that your use of the website complies with applicable laws and regulations. You are also responsible for the devices, software, internet connection and accessibility tools you choose to use when visiting the website.

3. Acceptable use and prohibited conduct

You must not use the website in a way that is unlawful, harmful, deceptive, disruptive or likely to interfere with the rights of others. In particular, you must not:

• attempt to gain unauthorised access to the website, its administration areas, systems, data or networks;
• introduce viruses, malware, malicious code or any material designed to interrupt, damage or impair the website or another person’s device;
• use automated tools, bots, scrapers or similar methods to collect content or data from the website at a scale or in a manner that places an unreasonable burden on it, bypasses technical controls, or is not permitted by law;
• copy, reproduce, republish, distribute, adapt, frame or exploit website content beyond the limited personal use allowed by these terms or by applicable law;
• misrepresent your identity, impersonate another person, or make misleading statements when using the message form or telephone contact route;
• send unlawful, abusive, threatening, discriminatory, defamatory, obscene, fraudulent, unsolicited or otherwise inappropriate material;
• use the website to infringe intellectual property, privacy, data protection or other rights; or
• attempt to probe, scan or test the vulnerability of the website without permission.

We may take proportionate steps to protect the website and its users where we reasonably believe these rules have been breached. Such steps may include restricting or blocking access, removing material where technically possible, preserving relevant information where required or appropriate, and reporting suspected unlawful activity to relevant authorities.

4. Messages and material submitted by users

The website does not state that it provides user accounts, public profiles, public comments or a public discussion area. If you choose to contact us by telephone or through the message form, you remain responsible for the accuracy, legality and appropriateness of the information you provide.

Please do not send confidential information, sensitive personal information, information about another person without a lawful basis, or material that you do not have the right to share. A message form is a communication route, not a secure channel for urgent, sensitive or legally privileged material. Do not use it for emergencies or circumstances requiring an immediate response.

By sending a message, you permit the website operator to receive, review and use it to deal with the matter you raise, subject to applicable data protection law. Sending a message does not create a professional relationship, a contract, a duty to respond, or an obligation to publish, act on or retain the material. We may decline to respond to messages that are abusive, unlawful, irrelevant, repetitive or unsafe to handle.

5. Privacy, data protection and cookies

Personal information handled through this website must be treated in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018. Where electronic communications or similar technologies are used, the Privacy and Electronic Communications Regulations 2003 (PECR) may also apply. These terms do not replace any privacy or cookie information made available on the website.

When you use the telephone contact route or message form, information you choose to provide may be handled to consider and respond to your communication, maintain the security and administration of the website, and meet legal obligations where applicable. The exact information involved depends on what you voluntarily provide. Please keep your message limited to what is necessary for your enquiry.

If the website uses cookies or similar technologies that require consent under PECR, consent should be requested before those technologies are placed or accessed, except where they are strictly necessary for a service specifically requested by the user. You may also be able to manage certain technologies through your browser settings. Browser controls may affect how parts of a website function.

Data protection rights and the way they apply depend on the circumstances. Nothing in these terms removes rights that cannot lawfully be restricted. Questions about information submitted through the website can be raised using the contact route set out below.

6. Intellectual property and permitted reuse

Unless stated otherwise, the website’s text, layout, design, branding, graphics and other original material are protected by copyright, trade mark and other intellectual property laws. Home Cleaning Services and any related names or marks may be protected rights of the website operator or relevant rights holders. No right to use them is granted except as expressly set out in these terms or required by law.

You may quote a short and fair extract from the website for criticism, review, reporting, research, private study or another use permitted by law, provided that the use is fair, lawful and appropriately acknowledges the source where required. You must not suggest that the website operator endorses you, your activity or your publication.

If you believe material on the website infringes your intellectual property or other rights, please contact the operator with enough information to identify the material, explain the right you rely on, and provide information that allows the concern to be considered. Raising a concern does not guarantee that material will be removed, but it will be considered in a reasonable manner.

7. External content and third-party services

The website may, from time to time, refer to or link to third-party websites, resources or technologies. These may be provided for convenience or additional context only. Their presence does not mean that Home Cleaning Services approves, recommends, controls or accepts responsibility for them.

Third-party websites operate under their own terms, privacy information, accessibility arrangements and security practices. You should consider those materials before using a third-party site or providing it with information. We do not guarantee that external content is accurate, current, lawful, safe, accessible or available, and we are not responsible for loss arising from your use of it, subject to the limits set by applicable law.

8. Availability, changes and suspension

We aim to make the website useful and accessible, but continuous, uninterrupted or error-free availability cannot be promised. The website may be unavailable because of maintenance, technical issues, security measures, network failures, changes to content, events outside reasonable control, or other operational reasons.

We may update, correct, add, remove, restrict or discontinue any part of the website, including articles, guides, features and access arrangements, at any time. We may also suspend or end access for an individual user where this is reasonably necessary to protect the website, other users, rights holders or the public, or where we reasonably believe these terms or applicable law have been breached.

Content may be updated without notice and may not reflect the latest developments at every moment. You should use your own judgement and, where appropriate, obtain advice from a suitably qualified professional before relying on information that could affect an important decision.

9. Disclaimers

The website is provided for general informational purposes only. Although reasonable care may be taken in preparing content, information can become outdated, incomplete, unsuitable for a particular situation or affected by factors outside the operator’s control. Household cleaning methods, products, surfaces and appliances can vary, and a method that is appropriate in one situation may not be appropriate in another.

To the fullest extent permitted by law, the website is made available without warranties, representations or guarantees as to accuracy, completeness, reliability, availability, suitability, compatibility, security or fitness for a particular purpose. This does not exclude or limit any term, right or remedy that cannot lawfully be excluded or limited, including mandatory rights available to consumers under applicable law.

You should follow product labels, manufacturer instructions, safety guidance and any relevant legal requirements. Where there is a risk of harm, damage, allergy, chemical reaction, fire, electrical danger or another safety issue, do not rely solely on general website content. Seek appropriate help for your circumstances.

10. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.

Subject to the paragraph above and to mandatory consumer law, the website operator will not be liable for losses that were not reasonably foreseeable, losses caused by events outside reasonable control, loss of data, loss of opportunity, loss of reputation, business interruption, or indirect or consequential loss arising from or connected with use of, inability to use, or reliance on the website or third-party content. This limitation is intended to be proportionate to an informational website provided without charge and does not affect rights that the law gives you.

11. Indemnity

Where permitted by law, you agree to indemnify the website operator against reasonable losses, liabilities, costs and expenses arising directly from your unlawful use of the website, your breach of these terms, or your infringement of another person’s rights. This applies only to the extent that the loss results from your actions or omissions and is not intended to impose liability that would be unfair or unlawful.

12. Governing law, courts and consumer rights

These terms and any non-contractual dispute or claim connected with them are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, except where mandatory law gives a consumer the right to bring proceedings in another court or to rely on mandatory protections in their country of residence.

If you are a consumer, nothing in these terms is intended to take away protections that apply to you under mandatory consumer law. Before starting formal proceedings, you may contact us with a clear explanation of the issue so that it can be considered. This does not prevent you from pursuing any right or remedy available to you under applicable law.

13. Changes to these terms, severability and waiver

We may revise these terms when the website changes, when legal or regulatory requirements change, or when clarification is needed. The revised version will apply from the date shown at the beginning of this page. Continuing to use the website after that date means that you accept the updated terms. You should review this page periodically, especially before sending a message or relying on website information.

If any part of these terms is found to be invalid, unlawful or unenforceable, that part will be treated as modified or removed only to the minimum extent necessary. The remaining terms will continue in effect. A delay or failure to enforce a right under these terms is not a waiver of that right. Any waiver must be clear and applies only to the specific circumstance for which it is given.

14. Contact

For questions about these Terms of Use or to raise a concern about the website, you may use the website message form or telephone +44 7523 747363. The contact location is London, United Kingdom. Please provide enough detail for the matter to be understood, but do not include sensitive or unnecessary personal information.