Privacy Policy

Last updated: 24 September 2026

This Privacy Policy explains how Home Cleaning Services (“we”, “us” or “the site”), available at https://1236.neurogena.net, handles personal data. It is written for people using this informational household-cleaning website in the United Kingdom. Please read it alongside the Cookie Policy, which explains the privacy choice stored in your browser.

1. Who is responsible for your personal data

The operator of Home Cleaning Services is the controller of the personal data described in this notice. This means the site operator decides why and how that information is used. The operator is based in London, United Kingdom.

For privacy questions, requests about your information, or concerns about this notice, contact the operator by phone on +44 7523 747363 or write to the operator at London, United Kingdom. When making a request, please provide enough information for us to understand what you are asking for and to confirm, where necessary, that we are dealing with the right person.

2. Who this notice covers and when it applies

This notice applies to visitors to https://1236.neurogena.net, people who read the site’s household-cleaning information, and people who choose to send an enquiry through the contact form. It covers personal data processed in connection with the website and those enquiries.

The site does not provide user accounts, public comments, newsletters, advertising integrations or analytics integrations. It is not intended to collect information through those activities. This notice does not govern third-party websites or offline activities that are not operated by the site operator.

3. Personal data we may collect and where it comes from

Most personal data covered by this notice comes directly from you. If you use the contact form, the form may collect your name, phone number, London area, selected household topic and the message you choose to write. These details are provided by you when you submit the form.

The website also uses browser local storage solely to remember your privacy choice. Local storage is information kept by your browser on your device. The site is not described as using analytics or advertising technologies, and it does not use local storage to build a marketing profile or track you across websites.

Please do not include unnecessary sensitive information in a form message. In particular, avoid sharing health information, financial information, identity-document details, passwords or information about another person unless it is genuinely necessary and you are entitled to provide it. If information about another person is included, you should consider whether they would reasonably expect this and whether you have a lawful basis to share it.

4. Why we use personal data and the lawful bases

Under the UK GDPR, we need a lawful basis for each use of personal data. The purposes below explain the main uses connected with this site.

• Responding to an enquiry by phone. We use the name, phone number, London area, selected topic and message submitted through the form to understand the enquiry and return it by phone. This processing is normally based on the operator’s legitimate interests in responding to communications that a person has chosen to send and managing the site responsibly. Where the context means that consent is the more appropriate basis, we will rely on consent instead.
• Keeping an appropriate record of communications. We may retain limited enquiry information to follow up on the enquiry, deal with a related question, protect legal rights or meet a legal obligation. The lawful basis is usually legitimate interests, legal obligation where applicable, or the establishment, exercise or defence of legal claims.
• Remembering a privacy choice. Browser local storage is used only to retain your privacy choice. Where consent is required for that choice, the legal basis is consent. Where it is strictly necessary to remember the choice you have made, it may be used on the basis of legitimate interests or as otherwise permitted by applicable law.
• Operating and protecting the website. Limited technical information may be handled as necessary to deliver pages, maintain security, investigate misuse or resolve technical problems. The lawful basis is the operator’s legitimate interests in maintaining a secure and functioning informational website, and legal obligation where relevant.

We do not use the information described here for advertising, newsletter distribution, behavioural profiling or automated marketing decisions.

5. Whether you must provide personal data

Reading the informational pages does not require you to submit contact-form information. Providing a name, phone number, London area, selected household topic and message is voluntary. However, if you choose to submit an enquiry but do not provide enough information to understand it or a phone number on which to return it, the operator may be unable to respond by phone.

You can contact the operator by phone on +44 7523 747363 without using the form. You may also choose not to provide optional detail in your message. Providing less detail may limit how specifically an enquiry can be addressed.

6. Cookies, local storage and similar technologies

The site uses browser local storage only for your privacy choice. This helps the site remember that choice on the device and browser you used. Local storage is different from a traditional cookie, but both can store information in a browser and are considered similar technologies for privacy purposes.

The site has no analytics or advertising integrations according to its current operation. It therefore does not use those integrations to measure browsing behaviour or deliver targeted advertising. The site’s approach to cookies and similar technologies is explained in the Cookie Policy. Your browser settings may also allow you to clear local storage or control cookies. Clearing browser data may remove the saved privacy choice, in which case you may be asked to make that choice again.

In the United Kingdom, PECR applies alongside data-protection law to certain cookies and similar technologies. Where a technology requires consent under PECR, it should not be set until the appropriate consent has been obtained, except where an exemption applies.

7. Who may receive personal data

Access to enquiry information is limited to the operator and people acting under the operator’s authority who need the information to handle the enquiry or maintain the site. If external technical support, website hosting, form-handling or security support is used, those providers may process personal data on the operator’s documented instructions as processors. They should only receive the information needed for their role and be subject to appropriate confidentiality and data-protection obligations.

Personal data may also be disclosed where required by law, a court order or a lawful request from a public authority, or where disclosure is reasonably necessary to establish, exercise or defend legal claims, protect rights or address security concerns. We do not sell personal data and do not disclose it to advertising networks.

8. International transfers

No international transfers are known to be part of the site’s current operation. If this changes and personal data is transferred outside the United Kingdom, the operator will assess the transfer before it takes place. Where required, appropriate safeguards will be used, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU standard contractual clauses, or another lawful transfer mechanism, together with additional measures where appropriate.

Information about a material change to international transfers will be reflected in this notice or otherwise provided where required by law.

9. How long information is kept

We do not keep personal data indefinitely. The retention period depends on why the information was collected, how long it is needed to handle the enquiry, whether there is an ongoing communication or issue, and whether a longer period is necessary to meet a legal obligation or deal with a legal claim.

Contact-form information is kept only for as long as reasonably necessary to return the enquiry by phone, manage any related follow-up and maintain an appropriate record. It is then deleted or anonymised when it is no longer needed, unless retention is required or justified by law. A privacy choice stored in browser local storage remains on your device until it is changed, cleared through browser controls, or removed by the site’s relevant privacy mechanism. Technical records, if created for security or maintenance, should be retained only for a proportionate period related to those purposes.

10. Security and data minimisation

The operator aims to collect only data that is relevant to the stated purposes and to limit access to those who need it. Reasonable organisational and technical measures should be used to protect personal data against accidental loss, unauthorised access, alteration, disclosure or misuse. Such measures may include access controls, careful handling procedures and measures appropriate to the website environment.

No website or method of transmission can promise complete security. You can help reduce risk by providing only necessary information and by not sending passwords, payment details or other highly sensitive information through the contact form. If a personal-data incident creates a risk to people’s rights and freedoms, the operator will take the steps required by applicable law, which may include notifying the Information Commissioner’s Office and affected individuals where required.

11. Your rights under UK data-protection law

Depending on the circumstances, you have rights under the UK GDPR and the Data Protection Act 2018. These include the right to ask for access to your personal data; to request correction of inaccurate or incomplete data; to request erasure; to request restriction of processing; and to receive personal data you provided in a structured, commonly used and machine-readable format, or have it transmitted to another controller where the right to data portability applies.

You also have the right to object to processing based on legitimate interests where there are grounds relating to your particular situation. If personal data were processed for direct marketing, you would have an absolute right to object to that use. The site is not described as carrying out direct marketing or profiling, but this right remains available where the law applies.

To exercise a right, call +44 7523 747363 or write to London, United Kingdom. We may need to ask for reasonable information to verify identity before acting on a request, particularly where disclosure or deletion of information is requested. We will respond within the period required by law. In some circumstances, the law permits or requires us to refuse, limit or charge for a request, for example where it is manifestly unfounded or excessive; if so, we will explain the position.

12. Consent, withdrawal and objections

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. For the browser privacy choice, you can change your choice using the relevant site control where available, or clear the relevant local storage through your browser settings. For consent connected with an enquiry, contact the operator by phone on +44 7523 747363 or write to London, United Kingdom.

Where processing is based on legitimate interests, you may object as explained above. The operator will then consider whether there are compelling legitimate grounds to continue processing or whether processing is needed for legal claims. If there are no such grounds, the relevant processing will stop.

13. Complaints to the Information Commissioner’s Office

If you are concerned about how your personal data has been handled, we encourage you to contact the operator first so that the issue can be considered. You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO). The ICO provides current contact details and complaint guidance through its official public channels. Making a complaint does not remove your right to seek a remedy through the courts where the law allows.

14. Children

This site provides general household-cleaning information for a general adult audience. It is not designed to collect personal data from children. If you believe that a child has submitted personal data through the contact form, please contact the operator by phone on +44 7523 747363 so that the information can be reviewed and, where appropriate, removed.

15. Automated decisions and profiling

The site does not use personal data to make decisions based solely on automated processing that produce legal effects or similarly significant effects. It does not use the contact-form information for automated profiling. Enquiries are considered through ordinary communication rather than by an automated decision system.

16. Changes to this Privacy Policy

We may update this Privacy Policy when the site’s practices, legal requirements or privacy information change. The current version will be published on this page and the “Last updated” date at the beginning will show when it was most recently revised. If a change materially affects how personal data is used, we will take any additional notice steps required by applicable law.

This notice is intended to explain the site’s current privacy approach in clear terms. It does not limit rights that apply under the UK GDPR, the Data Protection Act 2018, PECR or other applicable law.